^{Health Tech}

• All estimates/quotes are based on our understanding of your requirements and the agreed timeframe. Any changes to functionality, including micro-improvements, may incur additional costs. Clients are advised to clarify and confirm requirements in detail, preferably through a face-to-face or virtual meeting.
• By accepting a quote, you agree to and accept the Terms & Conditions of Health Tech (operating under Creative Sales & Service). Acceptance may be verbal, via email, by signing the quote, or by payment of the initiation amount.
• Clients must ensure that all requirements are clearly included in the quotes, proposals, or estimates, and that Health Tech fully understands their expectations. Clear guidelines, workflows, and specifications must be provided. In the absence of detailed inputs, Health Tech will proceed based on its understanding. Any later discrepancies may result in additional charges.
• Any task complexity must be disclosed in advance and included in the proposal for accurate costing. Health Tech operates in good faith and relies on clients to provide complete and accurate information at the quotation stage. Costs arising from unclear or incomplete requirements will not be borne by Health Tech.
• Limited man-hours are allocated to each task, including Project Management and Digital Strategy/Business Analysis. Minor changes may be accommodated within allocated hours and are assessed on a case-by-case basis.
• Health Tech will make every reasonable effort to complete the project within the agreed timeframe. Delays caused by changes in scope or redefined functionalities are considered acceptable.
• Delays caused by the client (including delayed approvals, content, or feedback) may extend timelines and may incur additional costs.
• Any bugs or programming errors reported during or immediately after development will be fixed at no additional cost.
• Rework on completed tasks, design changes after approval, or modifications requested during or after Go-Live approval will incur additional charges. Health Tech will not be liable for delays caused due to changes in the project brief.
• All website/application content and materials must be provided within the first two weeks of project commencement. Delays beyond this period may affect timelines and may incur additional costs.
• Websites/applications are tested on PCs and near-recent versions of major browsers including Chrome, Firefox, Safari, and Edge. Testing on additional browsers or environments must be requested in advance.
• Responsive designs are tested on standard devices such as iPhones and iPads. Testing on additional devices must be discussed prior to project commencement.
• If the website/application is hosted on a server not managed by Health Tech, any additional time required due to server, hosting, or network issues will be charged separately.
• If a project is stalled for more than two calendar months, an administration charge of $99 per week will apply. Project estimates may also be revised. To place a project on hold without additional charges, written notice and up-to-date payments are required.
• All custom software codes developed by Health Tech (excluding open-source software) remain the intellectual property of Health Tech. Source code handover may be provided at an additional cost after full payment, strictly for use by the specified client or legal entity, and not for resale or duplication.
• Any proprietary CMS or internal frameworks developed by Health Tech remain its intellectual property unless otherwise agreed in writing before project commencement. Clients are granted a license to use the software for their internal business purposes only.
• Websites/applications are designed for deployment on commercial-grade servers. Performance is not guaranteed if deployed on generic office or low-grade hosting environments.
• Projects may involve third-party components such as payment gateways, SSL certificates, plugins, or advertising platforms. Health Tech is not responsible for limitations or policy changes of third-party providers. Any third-party costs are excluded unless specified otherwise.
• Health Tech does not take responsibility for open-source platforms such as WordPress, Joomla, or similar tools. Clients are responsible for updates, security, and backups.
• Packages offered in coordination with third-party providers are subject to changes in their policies, which may affect services or terms.
• Domain registration, renewals, and hosting charges are not included unless explicitly stated. These services can be arranged separately upon request.
• Health Tech generally develops and tests projects on its own servers. Test server access is not provided to clients or third parties. Project transfer to a third-party server will be completed only after full settlement of all dues.
• Upon full payment of all outstanding invoices, Health Tech grants the client an unconditional license to use, reproduce, and publish the graphics, text, and images used in the final website/application. This does not include ownership of digital strategies, programming code, databases, scripts, or system architecture.

Package Duration

All Digital Marketing and Digital Strategy packages are offered for a minimum commitment of six (6) months. After the initial term, packages may be cancelled at any time with one (1) month’s written notice via email.

Billing & Payments

Packages are billed monthly and are payable on or before the 1st of each month. We strongly recommend setting up a direct debit arrangement to ensure timely payments.

An administration fee of AUD $25 will be charged for any late payments or declined credit card transactions.

There are no refunds for any fees paid toward Digital Marketing or Digital Strategy packages.

Scope of Services

Packages are designed based on the digital marketing and strategy requirements of each client. A defined number of man-hours is allocated per month.

• Unused man-hours do not roll over to the following month
• Third-party software, advertising spend, or marketing expenses are not included

Health Tech follows a fair-use policy, meaning while unused hours are not formally carried forward, reasonable flexibility may be applied in good faith depending on monthly workload and requirements.

Any work exceeding the allocated monthly hours, including urgent or priority requests, will be billed separately.

Support & Communication

All support requests must be submitted via email to the official support channel provided at onboarding. Email communication is the primary and accepted mode of correspondence.

Termination

Health Tech reserves the right to terminate services at any time, with written notice to the client. In such cases, all outstanding invoices must be settled immediately.

Package Duration

All maintenance packages are offered for a minimum commitment of twelve (12) months.

Billing & Payments

Maintenance packages are billed annually but paid monthly via direct debit or credit card, with charges processed on the 1st of every month.

The package is automatically renewed annually on its anniversary date unless cancelled in accordance with the termination terms.

Package Inclusions

Maintenance packages may include:

• Up to 12 months of basic website hosting
• Email hosting and DNS hosting (where applicable)

Packages are strictly limited to website maintenance tasks only and do not cover:

• Full website redesigns
• Major functionality enhancements
• Digital Strategy, Business Analysis, Solution Architecture
• SEO or Digital Marketing services

Scope of Maintenance Work

• Work hours are tracked in 15-minute increments
• Each month includes:
  • A full website backup
  • CMS and plugin updates
  • Fixes required due to updates
• Remaining hours may be used for minor website changes
• Any additional hours require prior client approval

Health Tech follows a fair-use policy, meaning unused hours do not formally roll over; however, reasonable flexibility may be applied in good faith based on monthly requirements.

Any additional hours will be billed separately at USD $50 per hour (inclusive of GST).
Urgent or priority tasks will be charged separately.

Support & Communication

All support requests must be submitted via email to the official support channel provided at onboarding. Email is the primary mode of communication.

Payment Terms

• Monthly maintenance fees are payable via credit card only.
• Charges are processed on the 1st day of each month using the card on file.
• An administration fee of USD $25 applies to late payments or declined transactions.
• More than three missed payments in a calendar year may result in termination, and the remaining package balance will become immediately payable.
• No refunds are provided for maintenance package fees under any circumstances.

Termination

Health Tech reserves the right to terminate the maintenance package at any time with written notice to the client.

To cancel the auto annual renewal, the client must provide written notice (email) at least one (1) month prior to the renewal date.

If the client terminates an ongoing maintenance package before completion, the remaining balance for the full term is payable.

For general website design and development projects, Health Tech follows the process outlined below:

• Upon acceptance and sign-off of the quotation, an initiation payment is required to commence the project. Where necessary, a Scoping Workshop may be conducted to discuss requirements in detail.
• Once all brand assets are received (including logos, images, and branding materials), an initial design mock-up will be shared for review within 5 to 10 working days.
• Clients may review the design and suggest revisions. Depending on the project scope, 3 to 5 design revisions are generally included within the agreed estimates. Please refer to your allocated design and development hours for clarification.
• After the design is finalized and approved, we proceed with HTML development. At this stage, we typically require 3 to 5 banner texts and/or images for rotation.
• Once HTML development is complete and if a Content Management System (CMS) is included, we will set up the website on the selected CMS platform. All website content and copy must be provided prior to the development phase.
• Based on the allocated time and resources, we will transfer as much content as possible from the existing website to the new website. Any remaining content can be uploaded by the client via the CMS. Instructions will be provided where required.
• Once the website is ready from our end, it will be handed over to the client for review, testing, and final content updates.
• At this stage, the client must provide a Go-Live date for the website or project.
• The website can be made live within 3 to 5 working days of Go-Live approval, subject to all accounts being clear. Full payment is required before transferring the website to any external server.
• Please note that projects have limited allocated man-hours. Projects valued under USD 5,000 are estimated to be completed within 8 to 12 working weeks, depending on project size and complexity. Delays beyond this timeframe may result in additional project management costs. If you anticipate delays, please inform us prior to project commencement.
• Frequent back-and-forth communication can significantly impact timelines. We strongly encourage clients to provide all necessary details at the start of the project to ensure efficient use of project resources and to avoid unnecessary additional costs.
• Project updates will be provided via email and/or telephone as required. Clients are welcome to contact us at any time for status updates and must ensure that all relevant contact details remain up to date.
• Once the website or application is live on the client’s domain, it becomes the client’s responsibility to maintain regular backups and ensure all components, plugins, and third-party software are kept up to date.

We pride ourselves on being flexible, adaptable, and solution-oriented, and we approach all requests with a positive “can-do” attitude. If you require any changes or have specific requests, please feel free to discuss them with us.

We look forward to working with you and making your project a success.

• All prices are quoted in US Dollars (USD) and are inclusive of GST, unless stated otherwise.

• All invoices must be paid as per the agreed schedule using the client’s preferred payment method.

• A surcharge applies to payments processed via Xero Accounting Software or any other payment platform, as charged by Stripe for credit card transactions.

• 75 % of the payment must be completed before the work commences.

• Receipt of any payment shall be deemed as acceptance of the quote, milestones, deliverables, project scope, and applicable Terms & Conditions.

• Health Tech (operating under Creative Sales & Service) reserves the right to assess and refund an appropriate portion of the amount paid, subject to work completed:

• If cancellation is requested before work commences, 75% of the amount paid will be refunded.
• If cancellation occurs after work has commenced, no refund or adjustments will be made.
• All cancellation requests must be made in writing via email or mail. Telephone cancellation requests will not be accepted.

• For fixed amount works, payments must be made in advance or as specified in the invoice or proposal. Any request for changes to payment terms must be communicated in writing within two (2) working days of receipt.

• Late Payment Charges:

• A late fee of 10% of the outstanding amount
• An administration fee of USD $50 per month, calculated from the due date

• Due Date: The date specified on the invoice or proposal for payment.

• Outstanding Invoice: An invoice is considered outstanding if unpaid 14 days after the due date.

• Debt Collection:
Clients are provided an additional 7 days after late fees are applied to settle outstanding invoices. Failure to pay may result in referral to a debt collection agency. Health Tech shall not be liable for any recovery-related costs. All recovery charges, including debt collection fees, legal costs, and administrative expenses, will be borne by the client.

• Clients must promptly contact the Accounts Manager upon receipt of any invoice or reminder if there are payment delays or billing queries.

• All official communications are conducted via email. It is the client’s responsibility to ensure Health Tech has current and valid contact details.

• Payments related to domain registration, renewals, hosting, or third-party services purchased on behalf of the client are payable in advanced and non-refundable. For renewal cancellations, written notice must be provided at least 30 days prior to the renewal date.

• Health Tech typically develops and tests websites and applications on its own servers. Transfer to a nominated third-party server will be completed only after full settlement of all invoices and dues.

Billing Entity

All billing and invoices are issued in the name of Creative Sales & Service

Health Tech operates under Creative Sales & Service

In the event of any dispute, Health Tech reserves the right to charge the client in full for all work completed, as well as for resources and time spent managing or resolving the dispute. In such cases, Health Tech may withdraw any discounts previously extended in good faith. Under no circumstances shall Health Tech be liable for damages arising from misrepresentation or misinformation provided by the client.

Health Tech reserves the right to refuse or discontinue services to any client whose requirements, conduct, or business practices are not aligned with its operating principles, compliance standards, or internal policies.

All services are provided on an “as-is” basis, without any guarantees or warranties, including but not limited to security, data integrity, business continuity, or protection against loss of data, revenue, or reputation. While Health Tech takes reasonable and industry-standard precautions to protect systems and servers from security threats, it shall not be held liable for service disruptions, data loss, or damages arising from cyber incidents, viruses, intrusions, or similar events.

The relationship between Health Tech and its suppliers, partners, or sub-contractors is strictly independent. No party has the authority to bind, represent, or create obligations on behalf of another, whether express or implied.

The client agrees to indemnify and hold harmless Health Tech, Creative Sales & Service, and their licensors, service providers, employees, officers, directors, agents, contractors, and sub-contractors (“Indemnified Parties”) from and against any claims, losses, damages, liabilities, judgments, costs, expenses, or legal fees arising from:

• Breach of these Terms & Conditions
• Unauthorized or improper use of services, content, or deliverables
• Any claims by third parties resulting from the client’s use of information or services provided by Health Tech

Health Tech shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, fire, flood, earthquake, war, riots, industrial disputes, extreme weather conditions, pandemics, government actions, or orders from regulatory or competent authorities.

Nature of Services
Health Tech provides professional digital services including website design, web development, digital marketing, and related consulting services. All services are delivered digitally and do not involve the sale or shipment of physical goods.

Pricing & Payments
All prices are agreed in advance through written quotations, invoices, or service agreements. Payments are collected only for services contracted by the client and are processed via authorized payment gateway providers.

Advance & Milestone Payments
Projects may require advance, milestone-based, or recurring payments as outlined in the approved proposal or agreement. Services commence only after receipt of the applicable payment.

Billing Cycle

• One-time projects are billed as per agreed milestones.
• Retainer or subscription-based services are billed monthly or annually, as specified in the service agreement.
• All invoices are payable by the due date mentioned on the invoice.

No Refund Policy
Due to the nature of digital and professional services, all payments are non-refundable once services have commenced or resources have been allocated, unless otherwise explicitly stated in writing.

Chargebacks & Disputes
Clients are encouraged to contact Health Tech directly to resolve billing or service-related concerns prior to initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in suspension or termination of services.

Service Delivery Confirmation
Proof of service delivery may include emails, project updates, shared links, staging URLs, reports, documentation, or written confirmations. These records may be used to respond to disputes or chargeback claims.

Client Authorization
The client confirms that they are authorized to use the selected payment method and that all payment details provided are accurate and lawful.

Compliance With Laws
Clients agree that services purchased will not be used for any illegal, restricted, or prohibited activities under applicable local or international laws, payment network rules, or payment gateway policies.

Restricted Activities
Health Tech does not support or process payments for activities involving:

• Illegal goods or services
• Fraud, misrepresentation, or deceptive practices
• Adult content, gambling, or high-risk financial schemes
• Any activity prohibited by payment networks or regulatory authorities

Account Suspension or Termination
Health Tech reserves the right to suspend or terminate services if payments are declined, reversed, disputed excessively, or if the client violates applicable laws or payment gateway policies.

Third-Party Payment Providers
Payment processing is handled by third-party payment gateway providers. Health Tech is not responsible for downtime, delays, or technical issues arising from the payment gateway or banking partners.

Currency & International Payments
International payments may be subject to currency conversion fees, bank charges, or gateway processing fees, which are borne by the client unless otherwise agreed.

Amendments
These payment terms may be updated from time to time to comply with changes in payment gateway regulations, banking requirements, or applicable laws.

Hosting Charges & Renewal

Hosting services are billed annually and must be paid in advance for the full year, except where the client is subscribed to an eligible Maintenance Package that includes hosting.

It is the client’s responsibility to ensure hosting is renewed before the expiry date. Failure to renew on time may result in loss of files, data, emails, backups, or related services. Any unpaid hosting may be disabled or permanently deleted from the server.

All hosting renewals must be paid at least seven (7) working days prior to the expiry date. Health Tech shall not be responsible for issues arising due to delayed or failed payments.

Hosting Environment & Security

Hosting services are provided on shared or non-shared servers via third-party hosting providers. While Health Tech takes reasonable steps to protect systems and servers against hackers, malware, viruses, intrusions, and other security threats, no guarantees are provided, and Health Tech shall not be liable for service disruptions, data loss, or damages resulting from such incidents.

Client Responsibilities

The client is solely responsible for:

• All content stored on or served through the hosting service
• Activities performed by scripts, applications, or email services
• Maintaining secure passwords and access credentials
• Ensuring all hosted scripts and files are free from malicious or harmful content

If any hosted content or activity threatens server security, other hosted accounts, or external systems, Health Tech reserves the right to delete files or suspend services without prior notice.

In the event of a malware attack or security breach, Health Tech may remove affected files or data immediately to protect server integrity.

Cancellation & Termination

Hosting cancellation requests must be submitted in writing or via email at least one (1) month prior to the hosting expiry date. Once hosting has been renewed, it cannot be cancelled and must be paid for the full annual term.

If hosting is not renewed or paid before expiry:

• Hosting and all associated services (including emails and DNS records) may be disabled
• Additional charges may apply to re-enable services
• Health Tech will not be responsible for loss of data, files, emails, backups, or restoration costs

If hosting is cancelled or disabled, all files, emails, databases, and backups may be permanently deleted without notice.

Access, CMS & File Ownership

Once all outstanding invoices are fully paid, clients may request their files subject to the following:

• Health Tech CMS is a proprietary system owned by Health Tech
• All custom-developed code remains the intellectual property of Health Tech unless otherwise agreed in writing prior to project commencement
• Clients are granted a license to use the custom-built software only while hosting fees remain paid
• The proprietary CMS cannot be transferred to any external hosting provider
• FTP or control panel access is not provided for websites using the Health Tech CMS

Email Hosting

Clients must periodically download and manage their emails and ensure mailboxes remain within allocated storage limits. Routine maintenance may be carried out, and emails older than six (6) months may be deleted.

Email hosting must not be used for:

• Spam or bulk unsolicited communications
• Inappropriate, unlawful, or harmful content
• Activities that compromise server or network security

If such misuse is detected, Health Tech may take immediate action, including deletion of files or suspension of services, without prior notice.

Third-Party Services

Some hosting and email services are provided in coordination with third-party providers. Any changes to third-party policies, pricing, or service terms may impact the services provided by Health Tech. Health Tech shall not be held responsible for such changes.

All domain registrations and renewals must be paid in advance.

Failure to renew a domain within the specified time may result in service interruption or permanent loss of the domain name.

Health Tech will not be held responsible for domain expiry caused by non-payment or delayed payment. All renewal fees must be cleared at least seven (7) working days prior to the domain’s expiry date.

It is the client’s responsibility to ensure timely renewal of their domain names with Health Tech.

All outstanding invoices and dues must be settled in full before any domain name is released, transferred, or modified upon request.

Domains are managed under a shared (common pool) account with our registrar partners; therefore, direct access to the domain control panel cannot be provided to clients.

Health Tech provides domain services in coordination with third-party providers. Any changes in third-party policies, pricing, or regulations may impact the services offered or the terms outlined above.

All content of this website, unless otherwise specified, is the property of Health Tech (operating under Creative Sales & Service). Health Tech reserves the right to modify website content, policies, or terms at any time without prior notice.

Project-related copyrights may be transferred to the client at an additional cost, subject to full payment of the project and execution of a Certificate of Acceptance. Health Tech reserves the right to refuse the transfer of ownership in the event of irregular, disputed, or non-compliant circumstances.

Any copyrights transferred to the client do not include the right to reuse, replicate, sublicense, or resell the source code or programming logic for any other website, application, or commercial or non-commercial purpose. In the event of business restructuring, merger, or change of ownership, website ownership may be transferred to the new legal entity; however, the new owner shall not resell, duplicate, or reuse the code for any other purpose.

Any proprietary CMS or internal framework developed by Health Tech remains its exclusive intellectual property and cannot be transferred to or hosted on any external server unless expressly agreed in writing.

In the event of a webmaster or development agency change, site owners are not permitted to remove or replace Health Tech credits unless the website’s design, structure, and functionality have been modified by more than 50% of the original work delivered by Health Tech.

“Health Tech” is a trademark and brand identity operating under Creative Sales & Service. All related names, logos, symbols, brand marks, and taglines are protected intellectual property. Clients, partners, suppliers, subcontractors, or any third party are strictly prohibited from using Health Tech or Creative Sales & Service trademarks, names, logos, or symbols in any form without prior written authorization.